Order
If you’re unable to place your order on LOVEFUL, please try these steps:
1. Remove all special characters (such as / ( & € \* # ) from the checkout fields and change all letters to classic Roman letters (u y z c d r s) if needed. Make sure that all mandatory fields are filled in. They will be marked with *.
2. Refresh your browser. If any items sold out during your session, this should now be visible in your cart.
3. Use another device. E.g. If you’re on a mobile device, please try from a computer instead.
4. Clear cookies and cache from your browser. If this doesn’t work, try in a different browser.
If none of the above suggestions resolve the issue, please contact our support.
Our orders are handcrafted and processed very quickly, making changes difficult once placed. If you need to make a change, please contact us here as soon as possible, and we will do our best to accommodate your request.
Order confirmations are usually sent within a few minutes, but there may be occasional delays. If you haven’t received an email after 24 hours and it’s not in your spam folder, please contact us so we can assist you in checking your order.
If you receive an incorrect item, please contact us, and we will do our best to resolve the issue.
Please remember to include your order number and add pictures of the item so we can assist you as quickly as possible.
We strive to ensure our products are of the highest quality. Each item undergoes testing during production and before delivery.
However, if you receive a defective item from your customized jewelry order at https://www.loveful.ai, please send us a picture of the issue so we can review your claim and assist you accordingly.
Design
At LOVEFUL, we believe that your freeform doodles are the most beautiful expressions. We encourage you to create with heart and love. If you prefer a more professional design, we offer artist design services for a fee.
Once a design is submitted, changes may be limited. However, please reach out to us as soon as possible, and we’ll do our best to accommodate your requests.
Supports SVG upload (Desktop only. Use any vector design software.)
Please ensure your design is clear and suitable for our customization process.
Our team will review your design and ensure it fits our production requirements. We may make minor adjustments for quality and compatibility.
We encourage you to share any themes or concepts you want! Our artists will work with you to bring your vision to life, ensuring it aligns with your creative ideas.
We provide size guidelines→ https://www.loveful.ai/size-guide/
Still not sure of your size? Please contact our support team or email [email protected]
Delivery
Our orders are automatically dispatched from our global jewelry processing and delivery centers.
Delivery times are estimated to take about 2-3 weeks from the moment your order leaves our delivery center.
Please note that these are estimates, and the exact delivery time will depend on the local postal services in your country or region. During peak sales and holiday seasons (November/December), delivery times may be longer than stated.
Once your order is shipped from our delivery center, you will receive a tracking number in the delivery confirmation email. You can also track your order at https://www.loveful.ai/order-tracking/
If you refuse the exclusive customized and high-value parcel, it will be returned to us. Please note that we will charge a fee of at least $100 for freight, handling, processing, and return management, which will be deducted from your refund.
If the delivery address in your order confirmation is correct and the estimated delivery time has passed, please allow an additional 5 business days for your package to arrive—sometimes delays occur. If you still haven’t received your order after this period, please contact us here, and we will assist you.
We do not charge you shipping fees. Free shipping worldwide.
Returns
You have 30 days to return or exchange products purchased on the LOVEFUL website (calculated from the delivery date).
Return Policy for Custom Products: As LOVEFUL products are exclusively customized, we generally do not accept unconditional returns. However, if your product has defects or quality issues due to our error, we will do our utmost to provide a satisfactory return or exchange service.
Return Requirements: All returned items must be unused and have intact tags. Please note that we do not offer free return shipping, so you will need to use a shipping company of your choice for the return. If you are returning from outside of North America and Europe, please ensure that you fill out the customs declaration form correctly. Be aware that we cannot cover any customs fees, which means you are responsible for any related charges. If the package fails to clear customs, it will be returned to you. Due to our commitment to sustainability, we also do not provide free shipping services.
Refund Processing: Your return will be processed within 21 business days from the date we receive your package. Once processed, you will receive an email notifying you that the refund will be issued within 1-3 business days. Please note that original shipping costs are non-refundable.
All refunds will be processed back to the payment method used at the time of your order.
Exchanging Items: If you would like to exchange an item for a different color or size, we recommend placing a new order and returning the unwanted item.
Responsibility Statement: We do not take responsibility for any items lost during the return shipping process.
We value every customer’s satisfaction and are committed to providing you with high-quality products and services. Thank you for your understanding and support!
In order to provide high-quality services for customers of LOVEFUL, we provide some terms to adjust the ring size and enjoy special discounts. For details, check: https://www.loveful.ai/resize-preferential-policy/
Payments & Offers
LOVEFUL is not responsible for any changes in currency values or conversion rates that your bank or credit card company may apply in your country. For most orders, value-added tax (VAT) is included in the price, and there are no customs or import fees.
However, orders from countries outside of Europe and North America may be subject to import VAT, customs duties, and/or taxes once your package arrives in your country. We ship your package under the Delivered Duty Unpaid (DDU) Incoterms, and we cannot predict your personal fees. For more information, please contact your local customs office.
You can choose from the most common payment methods on our website, including Visa, Mastercard, and PayPal. Once your order is completed and approved, the total amount will be charged to your account. All transactions are processed through PayPal. Your credit card information is sent securely via an encrypted connection to your bank.
To apply a discount code to your order, enter it in the “Add Discount Code” field in your cart. Ensure there are no extra spaces before or after the code. Once entered, your discount will be displayed below and reflected in the total order value.
Having trouble with your discount code?
If your code isn’t working, please check the following:
- Discount codes apply only to regularly priced items and cannot be used on already discounted products.
- They cannot be combined with other promotions and do not apply to limited edition/special items.
- You can use one discount code per order.
- Each discount code will have specific terms and conditions.
Make sure to review the code you received, as some may be valid for specific items only, and most will have an expiration date. You can find the terms and conditions in the same location where you found the code (e.g., in the email or on our website).
If your discount code still isn’t working after checking everything, please contact our support team for further assistance.
All promotions will have unique terms and conditions that will be communicated with each offer.
Here’s some general information about our promotions:
- They are valid for a limited time and cannot be applied before or after the promotional period.
- They do not apply to limited edition/special items or already discounted products.
- Discounts may be applied automatically or entered during checkout.